Last Updated: September 26, 2024

At Cradle Pay Sports, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using our website and services, you consent to the practices described in this policy.

1. Collection of Personal Information

We collect personal information only where necessary for us to provide our services, communicate with you, and improve your experience with Cradle Pay Sports. The types of personal information we collect include but are not limited to:

• Contact Information: Name, email address, phone number, mailing address.
• Account Information: Username, password, and any information you provide when registering for an account.
• Payment Information: Credit/debit card details and billing information when you make payments using our platform.
• Usage Data: Information about how you use our services, including device information, IP addresses, and website interactions.
• Other Information: Any information you choose to provide through our contact forms, surveys, or customer support channels.

We may collect personal information directly from you or automatically through your use of our website and services.

2. Use of Personal Information

The personal information we collect may be used for the following purposes:

• To create and manage your account.
• To process payments and transactions securely.
• To communicate with you about your account, services, and updates.
• To improve and personalise your experience with our website and services.
• To provide customer support and respond to your inquiries.
• To comply with legal obligations and to protect our legal rights.
• To send marketing communications, if you have consented to receive them.

3. Disclosure of Personal Information

We do not share, sell, or rent your personal information to third parties for their own marketing purposes. We may disclose your personal information to third parties only in the following circumstances:

• Service Providers: We may share your information with third-party service providers (e.g., payment processors, hosting providers) to assist in delivering our services.
• Legal Compliance: We may disclose your personal information to comply with legal obligations, such as responding to lawful requests by government authorities, or to protect the rights, property, or safety of Cradle Pay Sports, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of the business transaction.

4. Security of Your Information

We take reasonable measures to ensure the security of your personal information, including the use of encryption, access controls, and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Once no longer required, we will take reasonable steps to securely destroy or de-identify your information.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you, subject to certain exceptions provided by law. If you would like to request access to, or correction of, your personal information, please contact us at the details provided below. We will respond to your request in accordance with applicable laws.

7. Use of Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, gather usage data, and track how you interact with our services. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Marketing and Communications

With your consent, we may send you marketing communications about our services and promotions. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be effective upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed of our privacy practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@cradlepay.com.au.

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

This Privacy Policy is designed to comply with Australian privacy law and provide transparency about how Cradle Pay Sports collects, uses, and protects personal information.